The Pet Dentist continues to be committed to the health and well being of our patients, our clients, and our staff. Although there is much uncertainty surrounding the COVID-19 virus, veterinarians are fortunate to be able to continue to provide health care services to your pets. We are taking several precautions to keep our doors open to you and your beloved pets. There is currently no evidence to suggest that interactions with animals are likely to increase the risk, or contribute to the spread of the novel coronavirus. In general, the following steps are intended to reduce the risk of exposure by decreasing the contact between humans. We value your willingness to trust us with the care of your pets, and we hope to remain open until we are able to safely resume our normal practices and personalized interactions.
1. We are temporarily suspending seeing clients in our exam rooms. We plan to have you wait in your car and our team will visit you “carside” in order to discuss your pet’s problems and history. We will then bring your pet inside our office for their oral examination. Afterwards, we will discuss our findings with you, make a recommendation, and provide a treatment plan with estimated charges. If you elect to have the procedure performed, then we will admit your pet for surgery as normal. Discharge appointments will also be provided “carside”.
2. We are temporarily suspending our standard recheck appointments. Typically, we perform a no charge recheck appointment for our patients 3-4 weeks after surgery. At this time, we will set a reminder call for our office to contact you 3 weeks after surgery to inquire about how your pet is doing. If your pet is doing well, then we will forego the recheck visit. If your pet is not doing well after surgery, or has experienced some complication or problem post-operatively, then we will be happy to examine your pet in our office as described above.
3. We may inquire about recent health changes for pet owners. At the time of our confirmation phone call (24-48 hours prior to your visit), we will inquire about recent international travel as well as recent changes in your personal health. We will be encouraging you to come to the appointment with the minimum number of people required for the visit. If you have travelled internationally within two weeks of the appointment OR if you have experienced a fever or any signs of respiratory illness within 2 weeks of the appointment, you are encouraged to reschedule your appointment OR send your pet with another family member or friend. We will be happy to discuss exam findings and treatment plans over the phone.
4. Our staff has been educated on proper hygiene protocols in order to minimize the risk of spreading contagious diseases. Veterinarians are thoroughly trained in maintaining public health and it is a foundational tenet of veterinary medicine as a whole. It is standard protocol in our practice to routinely wash hands between appointments. Our exam rooms will be cleaned and disinfected between patient visits. During surgery, we routinely use new gloves for each patient and all staff members wear masks during each patient’s procedure. These are standard practices in our office and will not change.
We appreciate your understanding during this time. The Pet Dentist prides itself on the personalized care that we provide for each and every client and patient every day. We look forward to resuming our normal protocols as soon as possible. Until then, we feel a responsibility to keep everyone as safe and healthy as possible.
You may find the following links from the American Veterinary Medical Association helpful:
FAQs For Pet Owners Click Here
What Veterinarians Need To Know Click Here